Terms of Service
Last updated: 3 November 2026
These terms are an agreement between Clients Platforms Solutions Limited (RC 9884707), 8 Fagbohun Street, Iju Ajuwon, Lagos, Nigeria ("ClientFlow", "we") and the business that signs up ("you"). By creating an account you agree to them.
1. The service
ClientFlow helps businesses manage customer conversations (WhatsApp and email), automatic replies, jobs, quotes, payment requests and related reports. Features marked "Coming soon" are not yet available.
2. Your account
You must give accurate information, keep your sign-in details secure and make sure each person on your team uses their own login. You are responsible for activity on your account.
3. Trials, pilots and fees
New accounts get a free 30-day trial. Invited pilot partners may receive different terms agreed in writing. After a trial or pilot, unless you choose the annual option below, paid plans are billed monthly in advance at the prices shown on our website at the time; plans run month to month and you can cancel with 30 days' notice. Fees are not refundable for partial months unless the law requires otherwise.
Annual option. Instead of paying monthly, you can pay for a year in advance. An annual plan costs ten times the monthly price shown on our website when you order it and covers twelve months of service. We invoice annual plans, and you pay by bank transfer or another method we agree with you in writing. The price of your annual plan stays the same for those twelve months. We will remind you at least 30 days before the year ends, and the plan renews only if you agree. If you cancel an annual plan within 14 days of paying, we will refund the fee in full. After that, the fee is not refundable and you keep the service until the end of the year you paid for, unless the law requires otherwise or we end the service for a reason other than your breach of these terms, in which case we will refund the fee for the unused months.
4. WhatsApp and Meta
You connect your own WhatsApp Business Account through Meta and you remain its owner. Your use of WhatsApp is also governed by Meta's terms and the WhatsApp Business policies. Meta bills its per-message fees directly to your WhatsApp Business Account; those fees are not part of our prices. You can remove our access at any time from your Meta Business Settings.
5. Payments to you
ClientFlow does not collect, hold or transfer your money. Payment requests carry your own bank details and payment links; your customers pay you directly. You are responsible for the accuracy of those details and for reconciling payments.
6. Your responsibilities
You must use ClientFlow lawfully, have a lawful basis to contact your customers, obtain consent before sending promotional messages, honour opt-outs, and not send spam, unlawful or misleading content. You are responsible for the information you give the platform to answer customers (services, prices, policies) and for reviewing replies sent on your behalf.
7. Automatic replies
Automatic replies are generated from the information you provide. They may occasionally be incomplete or wrong. You can switch them off, edit your information, and take over any conversation at any time.
8. Data
You own your data and your customers' data. We process it to provide the service as described in our Privacy Policy, acting on your instructions for your customers' data. You can export your data at any time from Settings.
9. Availability and changes
We aim to keep ClientFlow available and working, but we do not guarantee it will be uninterrupted or error-free, especially where it depends on third parties such as Meta, network providers or messaging carriers. We may improve or change features; we will tell you in advance about changes that materially reduce the service.
10. Suspension and termination
We may suspend or close an account that breaks these terms, puts others at risk, or does not pay fees after notice. You can close your account at any time by contacting support.
11. Intellectual property
ClientFlow and its software, design and brand belong to us. You get a non-exclusive right to use the service during your subscription.
12. Liability
To the extent the law allows, we are not liable for indirect or consequential losses (such as lost profits or lost jobs), and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing limits liability that cannot be limited by law.
13. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction.